Find a comfortable home for your Landing Pad. Plug the charger into the wall with a USB-C cable and the charging block that comes with your phone. Once the Landing Pad is plugged in, the lights underneath will flash three times to let you know it’s ready to charge.

Set your phone on top of the Landing Pad, and the silicone feet below will give off a subtle glow to show you that your device is comfortably charging.

The lights will stop glowing as soon as your phone has received a full charge.

Within one year of purchase, if there is a manufacturing defect with your Landing Pad, please contact us directly. We will be happy to offer a repair or accept your return and issue a refund. We must receive the return and inspect the Landing Pad before issuing a refund. Refunds do not include shipping costs.

Our products must be received in their original purchased condition (packaging not required) in order for us to fulfill your return.

Our wireless chargers are compatible with most phones manufactured from 2018 onward.

For Android phones, you can find compatible devices here.

For Apple phones, iPhone 8 or later are compatible.

If you’re uncertain about the compatibility, please do a quick search online with the model of  your phone + “wireless charging compatibility".

As many people already have one (or several) USB-C cables in their home, we have kept the addition of a cable as an option to:

1. Help keep the number of cables in your life to a minimum.

2. Eliminate electronic waste.

3. Lower the purchase price if you already have a USB-C cable.

Not at all! The Landing Pad requires a USB-C cable to be plugged into the wall. Take the end of the cable that usually goes into your phone’s charging port, and plug it into the Landing Pad.

You will require a charging block (that comes with your phone or can be found online) for the other end of the USB-C cable, unless you are using a USB wall outlet.

Once the Landing Pad is plugged in, the lights underneath will flash three times to let you know it’s ready to charge. Set your phone on top of the Landing Pad, and the silicone feet below will give off a subtle glow to show you that your device is comfortably charging.

The lights will stop glowing as soon as your phone has received a full charge.

The Landing Pad's electronic components are FCC, CE, and RoHS compliant.

Additionally, the Qi wireless charging standard, which the Landing Pad adheres to, includes many safety measures including foreign object detection to protect both your charger and any devices you may use it with.

The Landing Pad makes a great end of the day charger by providing your phone with a soft place to land, and a safe way to charge. It’s perfectly safe to leave it on the charging pad overnight or for an extended period of time.

Most modern phones slow their charging at night to help increase the lifespan of your device's battery.

All wireless chargers require a source of power to provide a charge to your phone. The charger is plugged into a power outlet once and becomes a fixed charging station for convenient everyday use.

You no longer have the task of plugging your phone in each time you use it. This also reduces the wear and tear on the charging port of your phone.

We will accept a return within 30 days and refund the purchase price minus shipping costs. The Landing Pad must be returned in the same condition as it was when purchased.

If someone else purchased the Landing Pad for you and you'd like to return it, the purchaser must be the one to return the charger and they will receive a refund via the method of payment use at the time of purchase.

Upon receiving your return, we will inspect the Landing Pad to ensure it is in the same condition as it was when purchased.

The Landing Pad also makes a perfect gift and can be given to someone with a compatible device!

Purchases made at retail locations must follow the return policy of the store where your Landing Pad was purchased. If there is a manufacturing defect, please contact us directly.

If the shop allows returns, the Landing Pad must be in the same condition as it was when purchased, and the refund will be issued through the retail location.

All purchases of Landing Pads are sent through Canada Post as an Expedited Parcel with tracking included for both Canada and the Continental U.S.

We will dispatch your new Landing Pad within 24 hours of receiving your order. You will be notified once your package is shipped (or is ready to pick up locally if this option was selected).

If you are located within Ontario, it usually takes just a few days to arrive. Within Canada (outside of Ontario), it usually takes up to 5 business days.

We always ship our packages with tracking, so if for any reason you do not have your tracking number, please contact us and we will look into this for you.

Apple has included wireless charging capabilities on their phones since the release of the iPhone 8.

If you currently use a case with a magnet, it will most likely interfere with the Landing Pad’s charging ability.

Many other case designs still work with our charger, despite thickness and materials.

We cannot guarantee that your phone will accept a charge while using a PopSocket. However, we’ve seen many customers try The Landing Pad with a PopSocket installed on the back of their phone or case, and surprisingly the wireless charging has worked for most.

As we use solid hardwoods in the construction of each Landing Pad, variation in grain and colour will occur, making each unique by their very nature.

We strive for beauty in all of the woods we choose, but if you're not happy with what you received, please contact us and we will do everything we can to make it right.

While we love that idea, unfortunately we are unable to do this, as all of the fabrics we use are a specific thickness and weave to ensure the optimal performance of The Landing Pad.

If you have a recommendation for a colour you'd love to see, we'd love to hear your suggestions!

That's easy! Send us a message here with your question. We'll get back to you as quickly as we can!